Dropwow Help Center

Help Center

Guide on dropshipping and functions of the Marketplace

First steps to go:

Guide on Help Center

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Where to start?

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Where to start?

How to create a Dropwow account?

To login using your Shopify credentials, click LOG IN button on the main page and enter your store link in the Log In with Shopify form.

One Dropwow account can be linked with two Shopify stores Learn more

Yes, you need to register for a new account Learn more

No problem! Reset your password here

Unfortunately we work only with Shopify for now.
It's imposible to import items from Dropwow without integrating the Shopify store before.

Products

How to import products?

After you install Dropwow APP in Shopify, go to Dropwow home page. To import a product click "IMPORT"

How to automate pricing?

It's possible to set pricing multipliers and fixed markups for all products imported from Dropwow.

Please send us the IDs of the products on AliExpress. We will negotiate with the vendor Learn more

Products description is imported with the product. You can change right after import in Shopify. Learn more

It's possible to set pricing multipliers and fixed markups for all products imported from Dropwow. Learn more

Orders

How order is placed?

After the order is created in your store, you can go to Dropwow account and check it in Orders. The status of your order in Shopify has changed.

How to track order?

Tracking number is assigned automatically for your orders in Shopify after the order is created.

When the order is shipped?

Our suppliers are to ship the parcel within 48 hours after the order is placed.

Buyer has the right to start a dispute if goods are not received by End customer, different from the description or have low quality Learn more

There are only China-based suppliers on Dropwow

If you work with Dropwow, you don't need to communicate with Chinese suppliers yourselves. We will decide the issues for you.

Our suppliers work only with ePacket Learn more about ePacket

Dropwow has fixed price for shipping - $1.9 per order.

Our suppliers use ePacket shipping method with the delivery time 10-20 days.
The faster solutions (FedEx, DHL, etc..) will cost much higher (about $50 per item) and for now it can't be provided on technical grounds.

Payments

How to add money to the Wallet?

To add money go to My Wallet in your Dropwow Account. Add the sum you want to add to your wallet. Click "Add Money".

How to find invoices?

Dropwow sends you payment confirmation emails that can be used as invoices.

How can I request a refund?

Buyer has the right to start a dispute if goods are not received by End customer, different from the description or have low quality.

It's not a problem! You can place the order and pay later Learn more

You can pay all open orders at once. Go to My Orders. Click "Pay all open orders by wallet". Learn more

Why Dropwow?

Dropwow is all-in-one dropshipping app. Just get products for any niche and sell them.

Yes, Dropwow is totally free for online store owners.

Each vendor is carefully checked to ensure product quality Learn more

A detailed answer to the question is given here.

Video Guide

Do you want to watch full video guide? YES | NO

More questions?

Import products!