Help Center
Guide on dropshipping and functions of the Marketplace
First steps to go:
Guide on Help Center
Where to start?
I have two Shopify stores. Should I register twice?
One Dropwow account can be linked with two Shopify stores Learn more
Can I use Dropwow without Shopify store?
Yes, you need to register for a new account Learn more
Forgot my password
No problem! Reset your password here
Is it possible to integrate my store on other platform (e.g. BigCommerce, Amazon) with Dropwow?
Unfortunately we work only with Shopify for now.
It's imposible to import items from Dropwow without integrating the Shopify store before.
Products
How to add products from Aliexpress?
Please send us the IDs of the products on AliExpress. We will negotiate with the vendor Learn more
Can I import products description?
Products description is imported with the product. You can change right after import in Shopify. Learn more
How to automate pricing?
It's possible to set pricing multipliers and fixed markups for all products imported from Dropwow. Learn more
Orders
What to do if products are different from the description?
Buyer has the right to start a dispute if goods are not received by End customer, different from the description or have low quality Learn more
Are there US suppliers on Dropwow marketplace?
Yes, you can sell products from US suppliers on Dropwow.
Is it possible to contact vendors via Dropwow marketplace?
If you work with Dropwow, you don't need to communicate with Chinese suppliers yourselves. We will decide the issues for you.
Which shipping method suppliers use?
Our suppliers work with ePacket Learn more about ePacket. Dropwow Plus members can enjoy faster shipping options, such as USPS and UPS. Learn more about Dropwow Plus
How much do I pay for shipping?
Dropwow has fixed price for shipping - $1.9 per order.
Is it possible to use fast shipping with Dropwow?
We do have faster shipping option (3-7 days). You can access it through Dropwow Plus
Payments
I created the order but I don't have enough money on my Wallet
It's not a problem! You can place the order and pay later Learn more
How to pay for all orders at once?
You can pay all open orders at once. Go to My Orders. Click "Pay all open orders by wallet". Learn more
Why Dropwow?
How Dropwow provides quality?
Each vendor is carefully checked to ensure product quality Learn more
What's the difference between Dropwow and AliExpress?
A detailed answer to the question is given here.
Video Guide
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More questions?